Key Performance Improvement Specialist

11 hours ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Improve Customer Experience

Sutherland, a digital transformation company, aims to deliver exceptional experiences for customers and employees. For 36 years, they have been entrusted with caring for their clients' and customers — a responsibility they believe should be earned every day.

The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.

Responsibilities
  • Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Strengthen relationships: Establish and maintain communication with clients and/or team members.
Qualifications
  • Experience in process transformation is essential.
  • Ability to work in MS Office.
  • Ability to work in a fast-paced environment.
  • Pro-active ability in developing trust and professional rapport with employees and team members.
  • Strong analytical skills: able to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills: able to communicate in a clear, constructive, and professional manner.
Additional Information

All information will be kept confidential according to EEO guidelines.

Job Details
  • Mid-Senior level position.
  • Full-time employment.
  • Quality Assurance job function.
  • Telecommunications industry.

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