Key Player in Customer Experience

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Quality Specialist Role

Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.

Job Description

We are seeking an attentive and analytical person to join us as a Quality Specialist. The Quality Specialist is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.

The key focus of the Quality Specialist is to evaluate transactions to ensure all required processes and guidelines are followed, thereby ensuring the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.

Responsibilities include:

  • Define our reputation by overseeing and managing performance and service quality to guarantee customer satisfaction.
  • Establish and maintain communication with clients and team members to strengthen relationships.

Qualifications Required

Our most successful candidate will have:

  • Experience in international voice process.
  • Knowledge and experience in banking and finance will be preferred.
  • At least six months of experience in process transformation.
  • Proficiency in MS Office and ability to work in a fast-paced environment.
  • Proactive in developing trust and professional rapport with employees and team members; a team player.
  • Strong analytical skills, with the ability to interpret data, identify trends, and suggest improvements.
  • Excellent verbal and written communication skills, capable of conveying information clearly, constructively, and professionally.
  • Willingness to relocate to Hyderabad and work at the office.
  • Willingness to work in rotational shifts/offshore.

Benefits and Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Lead - Customer Experience

    2 weeks ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionSutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The...

  • Lead - Customer Experience

    3 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Job DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to...

  • Lead - Customer Experience

    2 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Job Description:Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to...

  • Lead - Customer Experience

    4 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description:Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst....

  • Lead - Customer Experience

    20 hours ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    OverviewJoin to apply for the Lead - Customer Experience role at Sutherland.ResponsibilitiesThe Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer.The Quality Analyst key focus is to evaluate transactions to ensure all required...

  • Customer Experience Lead

    13 hours ago

    Angeles City, Central Luzon, Philippines beBeeExperience Full time ₱800,000 - ₱1,200,000

    Job OverviewThis is a mid-senior level analyst role in the banking industry.Key ResponsibilitiesThe successful candidate will be responsible for evaluating customer transactions to ensure accurate and consistent information is provided to customers.The focus will be on ensuring all required processes and guidelines are followed to deliver the highest levels...

  • Lead-Customer Experience

    20 hours ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    OverviewSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients' and customers — a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible —...

  • Key Player

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Job Title: Customer Service RepresentativePosition Description:Provide customer support via phone and emailRespond promptly and professionally to customer inquiriesCollaborate with customers to identify, replicate, and resolve product issues through various communication channelsResponsibilities:Work closely with team members to provide effective solutions...

  • Customer Service Representative

    4 weeks ago

    Tarlac City, Central Luzon, Philippines DigiDesk Full time

    We are hiring Customer Service Representatives to join the growing team of one of our valued call center clients based in Tarlac City. This role offers a chance to work on established accounts, providing front-line support to customers in need of assistance.If you're looking to start or grow your career in the BPO industry, this is your chance to build a...

  • Customer Experience Ambassador

    13 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱2,500,000

    Job OpportunityWe are seeking a Customer Experience Specialist to join our team.Key ResponsibilitiesDeliver exceptional customer experiences through effective communication and problem-solving skillsMultitask and prioritize tasks efficientlyUtilize computer software and navigate the internet to access relevant informationMaintain a high level of attendance...