Multilingual Customer Support Specialist
5 days ago
**About Us:**
IT Managers Inc. is a leading provider of innovative IT solutions and services.
We are seeking highly skilled and motivated individuals to join our team as Spanish Bilingual Agents. As a member of our call center team, you will play a key role in delivering exceptional customer service and support to our clients.
**Job Summary:**
The Spanish Bilingual Agent is responsible for providing timely and effective front-line customer service support in both English and Spanish. This includes responding to customer inquiries, resolving issues, and analyzing problems to offer solutions.
**Key Responsibilities:**
- Provide excellent customer service through phone, email, and social media channels.
- Respond to customer inquiries in a professional and courteous manner.
- Analyze problems and offer solutions to resolve customer issues.
- Communicate effectively with customers, colleagues, and management.
**Requirements:**
- Bilingual proficiency in Spanish and English (written and spoken).
- High school diploma or equivalent required; some college coursework preferred.
- Technically savvy: proficient in Outlook and MS Office Suite.
- Strong communication and interpersonal skills.
- Positive attitude and confidence in communication.
- Dependable team player with strong customer service delivery skills.
- Excellent work ethic and a passion for problem-solving.
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