Multilingual Technical Assistant

5 days ago


Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

About This Position

We are seeking a highly skilled and experienced multilingual technical assistant to join our team at TASQ Staffing Solutions. In this role, you will provide exceptional customer service and technical support to clients in various regions, utilizing your excellent communication skills and technical expertise.

Key Responsibilities

  • Provide technical support via phone, email, or chat to customers with product-related queries or concerns.
  • Utilize problem-solving skills to resolve complex customer issues efficiently and effectively.
  • Maintain accurate records of customer interactions, including data entry and issue resolution.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.
  • Meet or exceed productivity standards and performance metrics.

Requirements

To be successful in this role, you must have:

  • A senior high school diploma; some college education is preferred.
  • Excellent Italian and English communication skills (B2 level).
  • At least 1-year experience providing product technical support in a call center environment, demonstrating professional phone skills.
  • Knowledge of Windows applications (Microsoft Word and Excel) or similar software applications; proficiency preferred.
  • Demonstrating accurate data entry at a minimum of 40 words per minute.
  • The ability to listen and type simultaneously is critical.
  • Phone sales experience is preferred.


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