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Customer Support Specialist

1 week ago

Manila, National Capital Region, Philippines GBSS Full time

Job Title: Customer Support Specialist

About GBSS:

We are a reputable organization committed to delivering exceptional customer experiences. Our team of professionals is dedicated to providing top-notch support services that exceed our clients' expectations.

Job Summary:

We are seeking a skilled Customer Support Specialist to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving concerns, and ensuring seamless communication with our clients.

Main Responsibilities:

  1. Customer Support: Respond to customer inquiries promptly and professionally, ensuring all issues are resolved within the agreed-upon timeframe.
  2. Communication: Communicate effectively with customers via email and live chat to provide accurate information and assistance.
  3. Record-Keeping: Maintain detailed and accurate records of customer interactions using our CRM system.
  4. Problem-Solving: Investigate and resolve customer concerns, escalating complex issues as needed.
  5. Administrative Tasks: Assist with administrative tasks such as document filing, scanning, and secure disposal of confidential information.
  6. Special Projects: Participate in special projects assigned by the Member Services Team Leader or Manager.

Qualifications:

  • Experience: At least 2 years of experience in a customer service, BPO, or financial services environment.
  • Communication Skills: Strong verbal and written communication skills.
  • Problem-Solving Skills: Good problem-solving skills and the ability to handle customer concerns with empathy and efficiency.
  • Attention to Detail: Strong attention to detail and the ability to multitask in a fast-paced environment.