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Customer Support Specialist

1 week ago

Manila, National Capital Region, Philippines INTELASSIST INC. Full time
Job Description:
In Intelassist Inc., we are seeking a highly skilled Customer Support Specialist to join our team. As a key member, you will be responsible for delivering exceptional service and ensuring that customer expectations are met.

We are looking for individuals who have a passion for helping others and possess excellent communication skills. In this role, you will be providing quality voice support and responding to clients' issues and concerns in a professional and courteous manner.

Key Responsibilities:
  • Provide quality voice support and respond to clients' issues and concerns in a professional and courteous manner.
  • Ensure customer inquiries are answered efficiently and in a timely manner, maintaining compliance with company standards.
  • Navigate through multiple data entry systems and other relevant applications, tools, and resources while speaking with customers.
  • Learns and acquires necessary skills, product and system knowledge to assess customer needs and promote products with services tailored to customers' needs.