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Logistics Support Specialist

1 week ago

Manila, National Capital Region, Philippines Road Runner Cargo Logistics Inc. Full time

Road Runner Cargo Logistics Inc. is seeking a dedicated and results-driven individual to fill the role of Customer Service Officer/Partner.

Job Description

As a key member of our customer-facing team, you will be responsible for ensuring timely delivery of our services and providing an exceptional customer experience through proactive communication and issue resolution.

  • Utilize various communication channels, including phone, email, and live chat
  • Provide sales and account nurturing services to help expand and retain our client portfolio and database

The ideal candidate will be a graduate of any four-year course, proficient in Chinese-Mandarin, and have at least two years of experience in a similar capacity and industry.

Requirements
  • Multilingual capability with excellent verbal and written communication skills
  • 24/7 availability, regardless of time zone
  • Dedicated to increasing our brand reputation and image
  • Able to relay proactive contingency solutions to mitigate shipment issues