High-Quality Documentation Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱4,000 - ₱7,000

SaaS Technical Writer

We are seeking an experienced and skilled technical writer to create high-quality documentation that enhances user experience and supports our product.

  • Create, maintain, and update online knowledge base articles, user guides, and tutorials for customers.
  • Develop and maintain internal support documentation, including standard operating procedures (SOPs) and troubleshooting guides.
  • Collaborate with support, product, and development teams to gather information on new features, updates, and workflows.
  • Translate technical concepts into clear, concise, and easy-to-understand content for non-technical audiences.
  • Review and refine existing documentation to ensure accuracy, consistency, and alignment with brand tone and style.
  • Organise and structure content for easy navigation and searchability.
  • Assist with content formatting, screenshots, diagrams, and other visual aids to enhance user understanding.
  • Monitor feedback from users and the support team to improve and expand documentation.
Key Requirements
  • Strong written communication skills.
  • Exceptional attention to detail.
  • Able to work independently while collaborating with cross-functional teams.
  • Strong understanding of Knowledge Management principles, especially in service delivery environments.
  • Content design and enablement expertise, including creating visual guides, walkthroughs, and training materials.
  • Proven experience in technical writing, content creation, or documentation.
  • Ability to understand complex software features and explain them in plain language.
  • Experience working with knowledge base platforms.
  • Familiarity with content structuring, SEO for help articles, and version control of documents.
  • Previous experience in the dental, healthcare, or SaaS industry is highly desirable.

About Us

We seamlessly link business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

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