Patient Experience Officer

17 hours ago

Makati City, National Capital Region, Philippines Makati Life Nurture Medical Center Inc. Full time ₱250,000 - ₱350,000 per year

Job Summary:

The Patient Experience Officer is responsible to enhancing the overall patient experience by ensuring high quality standards of patient-centered care and service excellence. Actively collecting patient feedback, addressing concerns and complaints coordinating with healthcare teams to resolve issues, and implementing strategies to improve patient satisfaction. Serves as a liaison between the patients, families healthcare providers promoting effective communication, compassionate care, and culture of continuous improvement.

Principal Accountabilities & Responsibilities:

  • Oversee the collection, analysis and reporting of patient feedback through survey, face to face engagement and interviews.
  • Support Quality Improvement Programs in relation to Patient Experience
  • Acts as liaison between patients, families and healthcare providers to address and resolve complaints in a timely and efficient manner.
  • Patient Advocate

Reporting and Compliance

Qualifications Requirements:

  • Bachelor's degree in healthcare administration, Business Administration, or related fields. Post- graduate certificate in related fields is an advantage.
  • At least 2 years of experience in the healthcare industry or any related service industry.

Behavioral:

Empathy

Emotional Intelligence

Leadership

Relationship

Management

Conflict Resolution

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Day shift

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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