Learning and Development Lead

4 days ago


Taguig, National Capital Region, Philippines Sutherland Global Full time
Key Responsibilities
  • Observe and review training delivery, coach and develop trainers, supervise delivery of training, manage and supervise a team of trainers, and train classes as required.
  • Responsible for certification and calibration for all assessments, both internal and third-party.
  • Provide technical/soft-skills related coaching/guidance to trainers in aspects of conformance to curriculum/content delivery methods, calibration & conformance to client prescribed/mutually agreed qualitative standards, and coaching trainers to effectively conduct/manage individual, group, and class interactions.

The ideal candidate will have a minimum of one year experience as a training supervisor in a customer/technical support service or Business Process Outsource (BPO) environment. A Bachelor's/College Degree with a minimum of 2 years experience in a learning and development environment focusing on training curriculum design, development, and delivery is also required.



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