Senior Technical Support Manager

18 hours ago


Makati City, National Capital Region, Philippines beBeeSupport Full time ₱35,000 - ₱70,000
Job Title:

Technical Support Expert


Job Description
  • The ideal candidate will provide technical support to teams within the organization when required, resolving customers' enquiries or issues upon escalation from internal and external sources.
  • They must maintain and update technical documents and procedures, identify and resolve system issues, and perform daily system monitoring.
  • Daily post-installation/QA validation is also a crucial part of this role.
Requirements
  • Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.
  • Minimum 3 years of experience in the IT service industry.
  • Proficient in English.
  • Excellent communication and interpersonal skills.
  • Hands-on and a positive attitude.
  • Technically independent with good initiative.
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions.
Benefits
  • This is a full-time position requiring mid-senior level skills.
Job Function
  • Information Technology.


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