
Senior Technical Support Manager
18 hours ago
Technical Support Expert
Job Description
- The ideal candidate will provide technical support to teams within the organization when required, resolving customers' enquiries or issues upon escalation from internal and external sources.
- They must maintain and update technical documents and procedures, identify and resolve system issues, and perform daily system monitoring.
- Daily post-installation/QA validation is also a crucial part of this role.
- Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.
- Minimum 3 years of experience in the IT service industry.
- Proficient in English.
- Excellent communication and interpersonal skills.
- Hands-on and a positive attitude.
- Technically independent with good initiative.
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions.
- This is a full-time position requiring mid-senior level skills.
- Information Technology.
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