Director of Customer Experience Management

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerRelationship Full time ₱4,500,000 - ₱7,000,000
Job Overview

This role leads the development and execution of customer relationship management (CRM) strategies to drive business growth and retention. The Head of CRM will oversee the entire customer lifecycle, from acquisition to reactivation, using data-driven approaches and tailored campaigns.

The ideal candidate will have a strong background in CRM and customer experience, with at least 5 years of experience in a leadership position. They should be able to develop and execute complex CRM strategies, manage multiple teams, and drive revenue expansion.

Key Responsibilities
  • Own the customer journey across acquisition, onboarding, engagement, retention, and reactivation.
  • Develop and execute data-driven CRM strategies that drive customer growth and maximize lifetime value.
  • Use segmentation, personalization, and automation to deliver tailored lifecycle campaigns.
  • Partner with Marketing and Accounts to ensure CRM initiatives align with brand and campaign objectives.
  • Oversee the team of Community Managers and Customer Engagement Associates handling customer inquiries across multiple brands and platforms.
  • Ensure inquiries are resolved within service level agreements, maintaining accuracy, tone, and brand consistency.
  • Drive operational excellence by optimizing workflows, escalation protocols, and response quality.
Requirements
  • Bachelor's degree in Marketing, Business, or related field.
  • 5+ years in CRM, customer experience, or digital engagement, with at least 3 years in a leadership role.
  • Proven success in leading teams that span CRM campaigns and customer/community support.
What We Offer

A dynamic work environment that fosters innovation and collaboration. Opportunities for professional growth and development. A competitive compensation package.

About This Role

This is an excellent opportunity for an experienced leader to make a meaningful impact on our business. If you are a strategic thinker with a passion for CRM and customer experience, we encourage you to apply.

  • Director of Customer Experience

    16 hours ago

    Quezon City, National Capital Region, Philippines beBeeBusiness Full time ₱900,000 - ₱1,200,000

    Job DescriptionThe Associate Director role is a key position in the organization's business development and sales function.The primary objective of this role is to develop and implement effective call center strategies and operations that enhance customer satisfaction and drive business growth.Key responsibilities include planning and implementing call...

  • Customer Experience Manager

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱250,000 - ₱500,000

    Job Title:A Customer Experience Manager role is now available.Job Description:Manage customer interactions across multiple channels, ensuring a high level of service and satisfaction.Handle front-facing duties, including phone calls, in-person meetings, emails, and social media interactions, maintaining professionalism and representing the organization...

  • Sales Director

    2 days ago

    Quezon City, National Capital Region, Philippines Empire East Land Holding Inc. Full time

    2 weeks ago Be among the first 25 applicantsOverviewThis is a full-time hybrid role for a Sales Director at Empire East Land Holding Inc, located in Quezon City with some work from home flexibility. The Sales Director will oversee all sales activities, manage sales operations and ensure customer satisfaction. Daily tasks include developing and implementing...

  • Sales Director

    2 days ago

    Quezon City, National Capital Region, Philippines Empire East Land Holding Inc. Full time

    2 weeks ago Be among the first 25 applicants Overview This is a full-time hybrid role for a Sales Director at Empire East Land Holding Inc, located in Quezon City with some work from home flexibility. The Sales Director will oversee all sales activities, manage sales operations and ensure customer satisfaction. Daily tasks include developing and implementing...

  • Customer Experience Manager

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱250,000 - ₱500,000

    Job DescriptionWe are seeking a Customer Service Team Lead who will be responsible for leading and monitoring the performance of our customer support teams to ensure they consistently meet or exceed key performance indicators (KPIs). The successful candidate will have a strong command of English, both written and spoken, and experience in managing KPIs,...

  • Customer Experience Manager

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeClient Full time ₱250,000 - ₱450,000

    Key Account Management Specialist RoleThe successful candidate will play a pivotal role in managing customer accounts, ensuring seamless communication between clients and internal teams. This position combines strategic account management, order processing, and performance monitoring to optimize customer experiences and drive business growth.Key...

  • Director of Brand Growth

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeMarketing Full time $900,000 - $1,200,000

    Senior Marketing Director Job DescriptionThe Senior Marketing Director is responsible for leading the overall marketing strategy and execution. This role drives brand growth, market positioning, customer engagement, and revenue performance across business units.Main Responsibilities:Develop and implement integrated marketing strategies to enhance brand...

  • Deputy Managing Director

    2 hours ago

    Makati City, National Capital Region, Philippines Monroe Consulting Group Full time

    Executive Search Firm Monroe Consulting Group is recruiting a Deputy Managing Director on behalf of a food distribution company based in Makati City. The position will work closely with the Managing Director to oversee the company's daily operations and strategic initiatives, with a primary operational responsibility for the Modern Trade channel...

  • Partnership & Marketing Director

    4 days ago

    Quezon City, National Capital Region, Philippines Tutor Me LA LLC Full time

    OverviewWe are seeking a School Partnership Director in charge of generating strategic business relationships and expanding existing business partnerships. The position will work with US public and non-public school entities to grow new programs and services including tutoring, intervention, summer school and more.The ideal candidate currently works or has...

  • Partnership & Marketing Director

    4 days ago

    Quezon City, National Capital Region, Philippines Tutor Me LA LLC Full time

    Overview We are seeking a School Partnership Director in charge of generating strategic business relationships and expanding existing business partnerships. The position will work with US public and non-public school entities to grow new programs and services including tutoring, intervention, summer school and more. The ideal candidate currently works or has...