Technical Support Lead

18 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time $80,000 - $125,000
Technical Support Lead

About the Role

We are seeking a highly skilled Technical Support Lead to serve as an escalation point for high-priority or complex technical issues. This individual will lead the diagnosis, troubleshooting, and resolution of complex technical problems.

Main Responsibilities

  • Serve as the primary point of contact for high-priority or complex technical issues.
  • Own and resolve critical incidents, ensuring timely and effective solutions.
  • Mentor and train junior technical support engineers.
  • Provide technical guidance and root cause analysis to customers.
  • Develop and maintain accurate documentation of technical solutions and team processes.

Required Skills and Qualifications

  • A minimum of 5 years in a technical customer-facing role or equivalent experience.
  • Advanced knowledge of operating systems, networking, cloud platforms, databases, scripting languages, and DevOps tools.
  • Exceptional problem-solving skills and ability to work under pressure.

Professional Benefits

  • Career growth opportunities in a dynamic environment.
  • Continuous learning and development programs.
  • Collaborative team atmosphere.

How to Apply

Please submit your application with relevant qualifications and experience. We look forward to reviewing your application.

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