Senior Customer Experience Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱60,000 - ₱90,000

About Our Opportunity

  • We're seeking a talented professional to join our team as a Technical Support Advocate.
  • This role involves providing technical support, troubleshooting, and guidance for our product in a fast-paced environment.

Key Responsibilities

  • Deliver exceptional customer experiences through phone, email, and chat support.
  • Respond promptly to customer inquiries in accordance with service level agreements.
  • Diagnose and resolve technical issues efficiently, escalating complex issues when necessary.
  • Stay updated with evolving technologies and adapt to process changes.
  • Participate in training to enhance skills and knowledge.
  • Share knowledge with the team and assist in training new members.
  • Deepen understanding of client products and services.
  • Ensure customer satisfaction through prompt responses.
  • Support team collaboration and take on additional responsibilities as needed.

Your Background

  • A minimum of 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences and exceeding expectations.
  • The ability to thrive in a dynamic environment.
  • Metric-driven with experience handling high volumes of interactions.
  • Strong conflict resolution skills and even temperament.
  • Effective written communication skills, conveying tone appropriately.
  • Creative problem-solving abilities.
  • Excellent judgment and empathy.
  • A proactive attitude with minimal supervision.

We Offer

  • An opportunity to grow and develop your skills in a dynamic environment.
  • A chance to work with a talented team passionate about delivering exceptional customer experiences.
  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.

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