
Healthcare Operations Management Executive
2 days ago
This position is part of a pioneering team at the heart of a fast-growing healthcare ecosystem.
- A leading healthcare organization is seeking an experienced leader to oversee account management teams.
About the Opportunity
The ideal candidate will have 3-5 years of leadership experience in a healthcare BPO or similar setup, with a strong knowledge of U.S. healthcare operations, DME, claims, and HIPAA. They should also possess excellent team management, communication, and problem-solving skills. Experience with CRM systems and remote work environments is preferred.
- Job Responsibilities:
- Manage account teams to achieve business objectives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to drive business growth.
Requirements
- Bachelor's degree (preferred).
- 3-5 years in a leadership role within a healthcare BPO or similar environment.
- Experience in U.S. healthcare processes, DME, claims, and authorizations.
- Proven team management, coaching, and escalation resolution skills.
- Familiar with HIPAA compliance and healthcare systems.
- Proficient in CRM, workforce tools, and Microsoft Office.
- Remote/hybrid work experience a plus.
Benefits
- Competitive salary package
- Comprehensive HMO coverage with a high benefit limit
- Fully remote work setup with occasional onsite visits
- Equipment allowance or support for suitable remote work devices
- Generous annual leave upon regularization
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