Technical Solutions Expert

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time $52,000 - $74,000
IT Support Specialist

At our organization, you'll be part of a global team that promotes honesty and fairness in education. As an IT Support Specialist, you'll join a team that ensures employees have the technical support they need.

This role is for someone who can provide timely and effective resolution for customers' computer and application issues. You'll also manage the IT ticket queue efficiently and administer the onboarding and offboarding of employees.

Responsibilities include:

  • Providing Tier 1 and Tier 2 helpdesk support
  • Managing IT operations
  • Contributing to enterprise system improvements

You'll work closely with the finance team to maintain and improve vendor payment processes and adhere to internal policies for patch management and other critical IT procedures.

As an IT Support Specialist, you'll collaborate with the global IT team to resolve complex issues and contribute to projects with a 'Global First' mindset.

Qualifications include:

  • A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience
  • 3+ years of experience in computer-related technical support
  • Proficiency in end-user operating systems and networking skills

We offer a comprehensive package that prioritizes overall well-being, including generous time off and health and wellness programs.

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