
Advanced Systems Administrator
4 days ago
This position involves advanced technical support, problem resolution and system administration. The successful candidate will have strong experience with server network issues, including Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching). They will also be proficient in Microsoft products, including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware.
Key Responsibilities- Resolve complex technical issues via phone, email, remote access, and onsite
- Act as primary escalation point for Tier 1 & Tier 2 support teams
- Provide training and mentorship to junior team members
- Advanced troubleshooting of server network issues
- Expert-level skills in Office 365 and Azure administration
- Experience managing Citrix environments, Active Directory, and virtualization technologies
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
- Relevant certifications preferred: Microsoft, Azure, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE
- 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment
- Strong analytical and problem-solving abilities
- Excellent communication and collaboration skills
- Able to work independently with minimal supervision in a remote setting
- Opportunity to work on high-profile projects
- Chance to develop expertise in emerging technologies
- Collaborative and dynamic work environment
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