Contact Center Professional

15 hours ago


Iloilo City, Western Visayas, Philippines Neksjob Full time
Neksjob Job Description

We are looking for a talented Customer Service Representative to join our team at Neksjob. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences.

Responsibilities:
  1. Handle Customer Inquiries: Respond to incoming calls and messages from customers, answering their questions and providing them with accurate information about our products and services.
  2. Resolve Issues: Troubleshoot problems and resolve customer complaints in a prompt and professional manner.
  3. Provide Support: Offer ongoing support to customers, ensuring they are satisfied with the service they receive.
Qualifications:
  • Education: Highest School Certificate (HS) or Senior High School (SHS) diploma.
  • Communication Skills: Excellent English communication and interaction skills.
  • Experience: A minimum of 2 years' experience in the BPO industry.
Benefits:
  • On-Site Work Opportunity: Willingness to work on-site is required for this position.
  • Career Advancement: A chance to develop your skills and advance your career within our organization.


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