Work-at-Home Customer Service Representative

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Customer Service Representative

We are seeking a highly skilled and dedicated individual to join our team as a Work-at-Home Customer Service Representative.

This role requires the ability to deliver exceptional customer service across phone, email, and chat. As a Work-at-Home Customer Service Representative, you will be responsible for managing inbound and outbound calls with professionalism and empathy.

  • Provide timely and accurate responses to customer inquiries via phone, email, and live chat.
  • Understand customer needs and resolve issues efficiently through effective problem-solving and negotiation skills.
  • Escalate unresolved concerns to supervisors when necessary and ensure first-contact resolution.
  • Maintain confidentiality and comply with data protection standards.
  • Stay current with training materials, system updates, and program changes.
  • Meet attendance and scheduling expectations.

The ideal candidate for this position is highly motivated and dedicated, with excellent communication and problem-solving skills. A competitive compensation package and opportunities for growth and development are offered.

Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

We value diversity and inclusion in the workplace and are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

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