Clinical Support Specialist

6 days ago


Cebu City, Central Visayas, Philippines Wipro Technologies Full time

Wipro Technologies is committed to creating an accessible, supportive, and inclusive workplace. We are looking for a Clinical Support Specialist to join our team.

Job Description

The Clinical Support Specialist will provide effective technical support and actively resolve client issues directly or through timely escalation to meet process SLAs.

Responsibilities:

  1. Owns the complaint handling process, including complaint evaluation, assessing accuracy of hazard codes, running decision trees, and reporting adverse event occurrences.
  2. Initiates Good Faith Effort (GFE) and follow-ups for additional information and product returns.
  3. Responsible for reviewing and assessing complaints processed by peers as part of cross-utilization approach.
  4. Keeps all company information confidential and secured.

Skills and Qualifications:

Good problem-solving and analytical skills, critical thinking, excellent telephonic and listening skills, and good computer skills.



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