Expert Technical Documentation Specialist

1 week ago

Barcelona, Philippines beBeeDocumentation Full time ₱4,800,000 - ₱7,200,000
API Documentation Specialist

Our organization is seeking a skilled API Documentation Specialist to join our team. This role will be responsible for creating and maintaining user-friendly documentation to support our Communications API.

  • Key Responsibilities:
    • Engage with developers to understand the ClickSend API and supporting products.
    • Collaborate with the developer community to ensure that all documentation is aligned with industry standards and best practices.
    • Own and manage our API documentation, ensuring it follows a consistent, well-structured format.
    • Write user-friendly content transforming complex technical information into something accessible and engaging.
    • Provide code-snippets and on-page technical content for our developer portal.
    • Advocate for technical users and participate in customer-centric research.
    • Assess the state of current technical content and develop innovative approaches for improvement.
    • Aid in the creation and maintenance of a company-wide design system.
    • Collaborate with brand copywriters to ensure a consistent tone-of-voice.
    • Make critical decisions establishing documentation strategies for accurate information gathering and availability.
    • Facilitate technical training for internal teams about the API and related topics.
    • Support internal teams with better documentation tools, processes, and strategies.

Requirements:

  • 4-7 years of experience writing technical documentation for multiple audiences.
  • Experience working with engineering teams to gather complex technical information and communicate this through written copy.
  • Ability to present insights and data clearly and concisely.
  • Excellent verbal, written, and grammatical communication skills.
  • Excellent organizational skills and attention to detail.
  • Experience using APIs or writing content for API documentation.
  • Prior development experience in any front-end or back-end languages.
  • Ability to self-manage, work independently, and meet deadlines.

What We Offer:

  • Flexible remote work arrangement allowing you to work from home.
  • A day off for your birthday.
  • Generous annual leave program.
  • Comprehensive market competitive medical insurance.
  • Generous monthly home internet allowance.
  • Free virtual counseling resources through our Employee Assistance Program.

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