
Technical Solution Expert
1 week ago
As a Technical Solution Expert, you will be responsible for receiving and responding to technical customer service requests via various channels. Your expertise in utilizing databases to select the best processing method and explaining the solution to clients will be invaluable in resolving inquiries.">
Key Responsibilities:
- Responds to technical customer service requests via telephone, email, chat or SMS.
- Maintains accurate and complete records of all inquires and problems handled.
Required Skills and Qualifications:
- Strong knowledge of POS products, policies, customer service procedures, and compliance guidelines through on-going training.
Benefits:
- Opportunity to build base knowledge of POS products and develop skills in customer service and support.
Others:
- Operates a personal computer, mainframe, software packages and front end programs related to the client.
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