Unlock the Power of Customer Success

6 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $100,000 - $120,000

Unlock the Power of Customer Success

We are seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for ensuring the long-term success of our customers by delivering exceptional service, support, and value.

The ideal candidate will have a proven track record of success in customer-facing roles, with a strong ability to build and maintain relationships, identify and address customer needs, and drive business growth through strategic planning and execution.

Key Responsibilities:

  • Manage a portfolio of high-value customer accounts to ensure their continued satisfaction and retention
  • Develop and execute customized customer success plans to meet the unique needs and goals of each account
  • Identify and address customer pain points and areas for improvement through regular check-ins, data analysis, and collaboration with internal stakeholders
  • Collaborate with cross-functional teams, including sales, marketing, and product, to drive business growth and customer adoption
  • Communicate effectively with customers to understand their needs, provide solutions, and ensure their overall satisfaction
  • Stay up-to-date on industry trends, competitor activity, and market developments to inform customer success strategies and recommendations

Requirements:

  • 5+ years of experience in a customer-facing role, preferably in a B2B SaaS environment
  • Proven track record of success in customer success, account management, or sales
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform customer success strategies
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders
  • Ability to work independently and collaboratively as part of a dynamic team
  • Strong knowledge of CRM software, with experience using tools such as Salesforce or HubSpot

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development in a dynamic and innovative company
  • A collaborative and supportive work environment
  • The chance to work with a talented team of professionals who are passionate about customer success

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