Customer Success Manager

1 day ago

Manila, National Capital Region, Philippines Yngen Holdings Group of Companies Full time $40,000 - $80,000 per year

Be the Voice of Our Customers. Drive Their Success.

As a Customer Success Manager, you'll guide clients through onboarding, training, and best practices to help them get the most from our software. You'll build strong relationships, solve challenges, and ensure they feel supported every step of the way.

If you're passionate about helping businesses grow and thrive in a tech-driven environment, this role is for you.

Welcome to Yngen Datacom Corp. where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts harnesses cutting-edge technology to deliver scalable solutions that drive business growth. Join us and experience the synergy of innovation and commitment, as we empower businesses worldwide to thrive.

Yngen Datacom Corp is seeking a passionate and driven Customer Success to join our growing team. In this role, you'll be the bridge between our cutting-edge software solutions and the businesses that use them. You'll play a critical part in driving customer satisfaction, product adoption, and long-term value.

Responsibilities:

  • Serve as the primary point of contact for clients, owning and managing the customer relationship end-to-end.
  • Conduct end-user training to help clients fully unlock the value of our solutions.
  • Provide strategic guidance on best practices and effective system usage.
  • Manage onboarding and implementation projects, and support crisis resolution when needed.
  • Educate customers on new features and enhancements.
  • Continuously work to empower clients and ensure their long-term success with our platform.

Requirements:

  • Bachelor's degree in a relevant field.
  • Minimum 2 years of experience in customer-facing roles (experience with software companies is a must).
  • Amenable to work permanently during US Time zone
  • Fluent in English, with excellent presentation and communication skills.
  • Background in tech-focused industries, especially B2B SaaS, is a plus.

Why Yngen Datacom Corp?

  • HMO coverage
  • Paid Sick Leave and Vacation Leave
  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
  • Collaborative and innovative work environment
  • Opportunities for professional growth

Apply now and be part of a team that values innovation, integrity, and customer success.

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