Remote Technical Customer Support Specialist

9 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time ₱6,000 - ₱7,200

Unlock the full potential of a Technical Support Representative role.

Job Description

As a skilled and experienced professional, you will provide exceptional remote support to our clients. Your key responsibilities will include reviewing and updating support tickets, troubleshooting technical issues, and ensuring prompt resolutions while documenting processes.

Key Responsibilities:
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.

The ideal candidate will have experience in technical support, preferably remote, excellent communication skills, and proficiency with CRM/ticketing systems. A reliable internet connection and availability for consistent scheduling are also required.

Requirements
  • Minimum 150 Mbps internet speed and remote setup.
  • Experience in technical support, preferably remote.
  • Strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.
  • Attention to detail, problem-solving abilities, and a team-player mindset.
Benefits
  • Work from Home
  • Paid Time Off
  • Opportunities for growth and promotion

This is an exciting opportunity to join our team as a Technical Support Representative. If you are a motivated and results-driven individual who thrives in a dynamic environment, we encourage you to apply.

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