Senior Support Services Manager
2 days ago
Senior Support Services Manager
About the RoleWe are seeking a highly skilled professional to lead and inspire our support team to deliver exceptional customer experiences. The successful candidate will have extensive experience in managing production environments, SQL and team leadership, as well as a strong background in Linux, networking, firewalls/VPNs, and relational databases.
Main Responsibilities- Lead a support team to deliver excellent customer experiences
- Manage escalations, monitor performance, and foster a culture of collaboration
- Oversee customer support tickets, ensuring timely resolution and clear communication
- Administer and optimize Salesforce, including training, reporting, and automation
- Collaborate across departments to resolve complex challenges and improve processes
- Extensive experience in managing production environments
- 5+ years of SQL and team leadership
- Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
- Cloud systems experience (networking, storage)
- Excellent communication, problem-solving, and leadership skills
- Salesforce administration experience
- Knowledge of Java, JSP, or jQuery
- Utility industry or Smart Grid experience
- ITSM/ITIL knowledge
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