Senior Customer Success Manager

2 weeks ago

Bacoor, Calabarzon, Philippines Inspektai Full time

We are seeking a strategic and experienced Senior Customer Success Manager to lead our customer success initiatives and ensure our global clients achieve their strategic goals with Inspekt AI's solutions. This role involves shaping and executing customer success strategies, driving client satisfaction, and fostering long-term partnerships. The ideal candidate will be a visionary leader with excellent strategic thinking, communication, and problem-solving skills, capable of navigating complex client environments and leading a high-performing team.

Key Responsibilities
  1. Strategic Leadership: Develop and implement a comprehensive customer success strategy that aligns with Inspekt AI's business objectives and drives customer satisfaction, retention, and growth.
  2. Client Relationship Management: Serve as the senior point of contact for key clients, developing deep relationships with executive stakeholders and understanding their strategic objectives.
  3. Data-Driven Insights: Utilize data and analytics to monitor customer health, adoption trends, and success metrics, proactively identifying opportunities for improvement and expansion.
  4. Cross-Departmental Collaboration: Work closely with sales, product, and operations teams to ensure a seamless client experience and advocate for customer needs in product development and service improvements.
  5. Team Leadership: Lead and mentor a team of customer success professionals, fostering a culture of excellence, collaboration, and continuous improvement.
  6. Customer Feedback: Implement structured feedback mechanisms to gather insights from customers, driving continuous product and service enhancements.
  7. Strategic Account Planning: Develop and execute strategic account plans to maximize customer value and drive long-term growth and loyalty.
Qualifications
  1. Proven experience in a senior customer success or account management role, preferably in the technology or property management industry.
  2. Demonstrated ability to develop and execute strategic plans that drive customer success and business growth.
  3. Exceptional communication and interpersonal skills, with a strong ability to influence and build relationships with executive-level clients.
  4. Strong analytical skills and a data-driven approach to decision-making.
  5. Experience leading and developing high-performing teams.
  6. Proficiency in CRM software and customer success metrics.
  7. Flexibility to work across multiple time zones to support a global client base.
  8. Fluency in English is essential; proficiency in additional languages is a plus.
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