Case Conversion Specialist

6 hours ago

Manila, National Capital Region, Philippines beBeeCaseConversion Full time ₱45,000 - ₱60,000

Job Title: Case Conversion Specialist

We are seeking a highly skilled and experienced Case Conversion Specialist to enhance case conversions through a voice-based intake system.

This role focuses on outbound calls, guiding potential clients through the intake process, and accurately capturing case details.

  • Making outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handling inbound calls as needed to support team collaboration and workflow continuity.
  • Adhering to a structured outbound script while building rapport and handling objections.
  • Meeting daily and weekly call volume targets and conversion benchmarks.
  • Accurately capturing and updating client information using CRM tools.
  • Managing rejections professionally and escalating qualified leads efficiently.
  • Providing clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participating in coaching sessions and applying feedback proactively.
  • Maintaining transparency and accountability in daily work logs and call quality.
Requirements
  • Candidates with experience in customer service, legal intake, or call centers are welcome. Law graduates or paralegals are also encouraged to apply.
  • A strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

Key skills include:

  • Strong communication and interpersonal skills.
  • Excellent problem-solving and analytical skills.
  • Ability to work well under pressure and meet deadlines.
  • Proficiency in CRM tools and software.

Our Ideal Candidate:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.

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