Case Management Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Overview

This role involves managing high-priority or complex cases, ensuring they are handled efficiently, and identifying potential issues to prevent escalation.

Key Responsibilities
  • Act as the primary point of contact for escalated cases.
  • Collaborate with vendors to resolve cases swiftly and effectively.
  • Conduct root cause analysis for recurring or complex cases.
  • Maintain accurate records of case activities and resolution outcomes.
  • Track key metrics and prepare regular reports for stakeholders.
Required Skills and Qualifications
  • Strong customer service and communication skills.
  • Ability to work in a dynamic environment and adapt to changing situations.
  • Detailed-oriented approach with a focus on delivering exceptional customer experiences.
Benefits

We offer a competitive compensation package, opportunities for career growth and development, and a collaborative team environment.

Job Details
  • Seniority level: Entry-level
  • Employment type: Full-time
  • Job function: Other

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