Case Conversion Coordinator

10 hours ago

Manila, National Capital Region, Philippines beBeeIntake Full time ₱2,000,000 - ₱3,250,000
Legal Intake Specialist

This role is responsible for enhancing case conversions through a voice-based intake system.

  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.

The ideal candidate has a strong sense of accountability, can work independently with minimal supervision, and is open to coaching and quick to apply feedback.

They should also be proactive, able to adapt and learn quickly, experienced in legal case intake, knowledgeable in client qualification and lead conversion processes, and familiar with AI-powered call analysis tools.

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