Senior IT Support Specialist
12 hours ago
We are looking for a skilled Technical Support Specialist to provide technical assistance via phone, email and chat. This role involves resolving customer inquiries of varying complexity.
Key Responsibilities:- Provide technical support via various communication channels
- Resolve customer inquiries with a high level of expertise
- Gather information to ensure accurate resolution of complex issues
- Stay up-to-date on products and services offered by the company
- Collaborate with developers and other departments to troubleshoot technical issues
- Excellent written and verbal English skills (C1 level or higher)
- Prior experience in tech support, desktop support or a similar role is essential
- Strong analytical and problem-solving skills with attention to detail
- Basic understanding of networking concepts (VPN, firewall, cloud services) is required
- Basic knowledge of cybersecurity and working experience with internet service providers
- Customer-focused attitude and strong work ethic
This is an exciting opportunity to join our team and make a real difference in customers' lives.
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