Senior IT Technical Support Specialist Position

18 hours ago

Batangas, Calabarzon, Philippines beBeeTechnical Full time $6,300 - $69,700
Technical Support Specialist Job

Pacvue is seeking a skilled Technical Support Specialist to join its Corporate IT team. This role provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across systems, hardware, and software platforms.

Key Responsibilities:
  • Tier 2 Support & Troubleshooting — Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
  • Incident & Request Management — Manage and resolve incidents and service requests using ITSM tools.
  • Hardware & Software Support — Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Account & Access Management — Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
Required Skills & Qualifications:
  • Experience supporting and managing IAM platforms such as Okta.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
Benefits:
  • Competitive salary and performance-based increases.
  • Work From Home option.
  • Annual contractor bonus.
  • Comprehensive benefits package includes HMO for the contractor and immediate family after three months.

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