Call Center Operations Specialist

13 hours ago

Pasacao, Philippines beBeeOperations Full time $60,000 - $70,000
About This Role

The Operations Manager plays a crucial role in defining the strategic direction of our call center operations. Key responsibilities include developing and implementing efficient systems, designing user interfaces, and planning successful implementations.

Operations Managers are responsible for identifying opportunities to improve operational efficiency, reduce costs, and enhance customer satisfaction. They work closely with cross-functional teams to develop and implement process improvements and quality assurance programs.

In addition to their technical expertise, Operations Managers must possess excellent communication and leadership skills to effectively manage and motivate team members. Strong analytical and problem-solving skills are also essential for this role.

To succeed in this position, candidates should have a bachelor's degree in any field and at least 2 years of experience in a similar role. A background in customer service is highly desirable, particularly in the telecommunications industry.

  • Key Skills and Qualifications:
  • Bachelor's/College Degree in any field
  • At least 2 year(s) of working experience in the same role
  • Experience in Customer Service (TELCO Account)
  • Strong Verbal Communication
  • Strong Customer Focus and Customer Service
  • Engages in Process Improvement
  • Strong Problem-Solving Skills
  • Good People Management
What We Offer

We offer a dynamic and supportive work environment that fosters professional growth and development. Our team is committed to delivering exceptional results and exceeding customer expectations.

Our ideal candidate will be a proactive and innovative individual who is passionate about improving operational efficiency and delivering exceptional customer service.

This is an exciting opportunity for a motivated and results-driven professional to join our team and contribute to our success.

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