Technical Support Operations Manager

15 hours ago

Pasacao, Philippines beBeeOperation Full time ₱500,000 - ₱1,000,000

About the Role

This position is responsible for overseeing technical support operations to ensure efficient processes and exceptional customer service. The role involves managing support teams, enhancing performance, documentation preparation, and maintaining high standards of technical issue resolution.

The ideal candidate will have a degree in engineering (Renewable /Communication/Data Engineering preferred) and minimum 5 years of experience in a technical support role in the renewable industry or operations & maintenance (O&M).

Key Responsibilities

  • Lead and manage a team of technical support specialists.
  • Collaborate with your team to troubleshoot and resolve complex technical issues related to products and services.
  • Interact with customers and provide clear explanations of technical concepts in writing and verbally.
  • Manage and escalate high-priority and critical customer issues to appropriate levels within the organization.

Requirements

  • Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred).
  • Minimum 5 years of experience in a technical support role in the renewable industry or operations & maintenance (O&M).

Preferred Experience

  • Minimum 2 years' experience as a lead or manager of a technically focused team.
  • Knowledge of SQL, Python, or other scripting tools to perform data analysis.

LIFE @ OUR COMPANY

We are an agile software development company dedicated to making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

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