Technical Support Specialist

5 days ago

Pasacao, Philippines beBeeTechnical Full time $50,000 - $80,000
Job Description

We are seeking a Technical Support Specialist to join our dynamic team. The successful candidate will be responsible for providing exceptional customer support, troubleshooting technical issues, and collaborating with internal teams to resolve complex problems.

Key Responsibilities
  • Receive and prioritize incoming technical support calls from customers
  • Gather detailed information from customers to document issues, including symptoms, error messages, and troubleshooting steps taken
  • Troubleshoot and diagnose data flow issues from remote sites into the cloud; perform diagnostic tests or escalate complex cases to appropriate teams or SMEs
  • Identify and escalate priority issues or service disruptions to relevant personnel for timely resolution
Required Skills and Qualifications
  • Bachelor's degree in engineering (Renewable / Communication / Data Engineering preferred)
  • Minimum of 3 years in a technical support role; Renewable industry or O&M experience preferred
  • Knowledge of CRM / ticketing systems and ticket workflows
  • Proficiency with software and support tools; familiarity with cloud platforms (Azure, AWS)
Benefits

We offer a collaborative and dynamic work environment, opportunities for professional growth, and a chance to make a positive impact in the renewable energy industry.

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to a diverse, inclusive workforce.

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