Customer Support Associate
1 month ago
We are seeking a highly skilled and motivated Customer Support Associate to join our team at Neksjob. As a key member of our customer support department, you will be responsible for providing top-notch assistance to our clients, resolving their inquiries and concerns in a timely and professional manner.
About the RoleThis is an exciting opportunity for individuals who enjoy working in a dynamic environment, communicating with customers, and providing solutions to complex problems. As a Customer Support Associate, you will work closely with our cross-functional teams to ensure seamless delivery of our services and exceed customer expectations.
Key Responsibilities- Provide exceptional customer service via phone and email, responding to inquiries and resolving issues in a timely and professional manner.
- Develop and maintain a strong understanding of our products and services, staying up-to-date on new features and updates.
- Work collaboratively with internal stakeholders to resolve customer complaints and concerns.
- Identify and report trends and patterns in customer feedback, making recommendations for process improvements.
To be successful in this role, you will need:
- A High School Diploma or equivalent.
- Above-average English communication skills.
- Good computer navigation skills on multiple systems.
- A typing speed of 25-30 WPM.
Candidates must be willing to relocate outside of Metro CDO area. We offer a comprehensive relocation package, including:
- End-to-end recruiting process conducted over the phone.
- Transportation allowance of PHP 2,000 per day.
- Daily allowance of PHP 4,500 per day.
- Free accommodation (up to 30 days) provided by the company, with further details shared during the job offer.
We offer a competitive salary package, including:
- A very competitive salary.
- World-class facilities.
- Best health insurance for you and your dependents.
- Paid leaves.
- Medicine reimbursement.
- Career advancement through our Track Trainee program.
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