Customer Service and Support Specialist

1 month ago


Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing And Business Consulting Full time
Job Summary

We are seeking a highly motivated and professional individual to join our team as a Customer Service and Support Specialist.

About the Role

This role requires excellent communication skills, a strong problem-solving mindset, and the ability to work collaboratively in a fast-paced environment. The successful candidate will be responsible for providing exceptional service to customers, handling inquiries, resolving complaints, and ensuring customer satisfaction.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, or live chat.
  • Provide accurate information regarding products, services, and company policies.
  • Address and resolve customer complaints or issues in a professional manner.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Process orders, returns, and exchanges in accordance with company guidelines.
  • Ensure all customer interactions are documented accurately in the system.
  • Collaborate with other departments to resolve customer concerns.
  • Meet or exceed performance goals, including response time and customer satisfaction metrics.
Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle difficult situations with professionalism and patience.
  • Proficiency in Microsoft Office Suite and customer service software.
Salary and Benefits:

$45,000 - $60,000 per year, depending on experience. Our competitive salary and benefits package includes opportunities for professional development and career growth, as well as a supportive and inclusive work culture.

Work Environment:

The ideal candidate will be able to work in an office-based or remote environment, depending on company requirements. This is a fast-paced, team-oriented environment that requires flexibility and adaptability.



  • Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Developement Full time

    TalentSync Training and Development: An Opportunity for GrowthAt TalentSync Training and Development, we are committed to providing exceptional customer service experiences. As a Customer Service Specialist, you will play a crucial role in ensuring that our clients receive top-notch support.About the RoleWe are seeking a highly skilled and dedicated...


  • Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

    About TORCH SolutionsWe are a dynamic organization dedicated to providing exceptional customer experiences through various digital channels. Our team is passionate about delivering high-quality support and ensuring our clients' needs are met efficiently and effectively.Compensation PackageThe estimated salary for this role is $25,000 per annum, with a...


  • Cagayan de Oro, Northern Mindanao, Philippines Neksjob Philippines Full time

    As a key representative for our esteemed clients, you will be the primary point of contact for their account. You'll provide exceptional support to customers and deliver top-notch service experience.Role OverviewWe are seeking a highly motivated and results-driven Customer Support Specialist to join our team at Neksjob Philippines. In this role, you will...


  • Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Role Description:We are seeking a skilled and experienced Customer Service Specialist to provide top-notch assistance to our clients in the retail industry.Key Responsibilities:Provide exceptional customer service via live chat, resolving issues efficiently and effectivelyAssist customers with product inquiries, returns, and other concernsMaintain accurate...


  • Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing Business Consulting Full time

    We are seeking a highly motivated and detail-oriented Telecommunications Support Specialist to join our team at Lexie Staffing Business Consulting.About UsLuckily, we're a company that offers a dynamic work environment where you can grow professionally and personally. Our supportive team will guide you every step of the way to achieve your career goals.Job...


  • Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

    About UsTORCH Solutions is a dynamic company dedicated to delivering exceptional customer service and support. We are seeking highly motivated and customer-oriented individuals to join our team as Senior Customer Support Specialists for a Telco Account on a seasonal basis.Job DescriptionWe offer a full-time position based in Cagayan de Oro, Misamis Oriental,...


  • Cagayan de Oro, Northern Mindanao, Philippines Workrei Manpower Services Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Workrei Manpower Services.As an essential member of our staff, you will play a crucial role in ensuring the smooth operation of our administrative tasks.Key responsibilities include:Document Management: Transcribing, recording, faxing, and filing...


  • Cagayan de Oro, Northern Mindanao, Philippines Neksjob Philippines Full time

    Job SummaryWe are seeking a highly skilled Customer Service Expert to join our team at Neksjob Philippines. In this role, you will be handling customer inquiries and providing technical support regarding goods and services.ResponsibilitiesAssist customers with returns, upgrades, and purchasesOffer guidance and technical supportRequirementsTo be successful in...


  • Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing and Business Consulting Full time

    Lexie Staffing and Business Consulting is seeking a skilled Customer Service Representative to join our team in Cagayan de Oro. This is a full-time, on-site position for individuals who can provide exceptional customer service and support.About the RoleIn this role, you will be responsible for handling customer inquiries, resolving issues, and providing...


  • Cagayan de Oro, Northern Mindanao, Philippines Neksjob Full time

    Neksjob is a leading provider of customer support services, and we are seeking a highly skilled Call Center Agent to join our team. This role offers an excellent opportunity for individuals who enjoy interacting with customers and providing top-notch support.About the RoleWe are looking for a talented Call Center Agent who can deliver outstanding support to...


  • Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing And Business Consulting Full time

    About This RoleAt Lexie Staffing And Business Consulting, we are seeking a highly skilled Customer Service Ambassador to join our team. As the primary point of contact for our clients, you will be responsible for managing incoming calls and customer service inquiries with exceptional communication skills.Key ResponsibilitiesManage large volumes of incoming...

  • IT Support Specialist

    1 month ago


    Cagayan de Oro, Northern Mindanao, Philippines Nityo Infotech Full time

    We are seeking a skilled IT Support Specialist to join our team at Nityo Infotech in Natumulan, Misamis Oriental. The successful candidate will provide top-notch technical support for our desktop and laptop devices.About the RoleThis is an exciting opportunity for individuals with a passion for technology and problem-solving. As an IT Support Specialist, you...


  • Cagayan de Oro, Northern Mindanao, Philippines Neksjob Corporation Full time

    At Neksjob Corporation, we are seeking a talented Customer Service representative CDO Site to join our team. This role offers the opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service experiences.About UsWe pride ourselves on being a collaborative and inclusive workplace that fosters growth and...


  • Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time

    We are in need of skilled representatives for our CDO site. This role requires strong communication skills and the ability to work effectively in a voice account environment.About UsTORCH, a leading outsourcing company, is dedicated to providing exceptional customer experiences. Our team is passionate about delivering high-quality service and exceeding...


  • Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing & Business Consulting Full time

    Job OverviewWe are seeking a Customer Service Representative to join our team at Lexie Staffing & Business Consulting. This role involves managing incoming calls and customer service inquiries, identifying and assessing customer needs to achieve satisfaction.Estimated SalaryThe estimated salary for this position is around $25,000 per year, depending on...


  • Cagayan de Oro, Northern Mindanao, Philippines Neksjob Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Support Associate to join our team at Neksjob. As a key member of our customer support department, you will be responsible for providing top-notch assistance to our clients, resolving their inquiries and concerns in a timely and professional manner.About the RoleThis is an exciting opportunity...


  • Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing and Business Consulting Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative in Cagayan de Oro. This role involves providing excellent support to our clients, ensuring their needs are met, and resolving any issues they may encounter.About the RoleThis is a full-time position that requires the candidate to work...


  • Cagayan de Oro, Northern Mindanao, Philippines TALENT OUTSOURCING CHANNEL SOLUTIONS Full time

    About UsAt Talent Outsourcing Channel Solutions, we are committed to providing exceptional service and support to our clients.Job SummaryWe are seeking a highly motivated and skilled Customer Support Associate to join our team. The ideal candidate will have excellent communication skills, be flexible with their schedule, and be able to start...


  • Cagayan de Oro, Northern Mindanao, Philippines Gratitude Philippines Full time

    We are seeking a highly skilled and motivated Service Excellence Professional to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively...


  • Cagayan de Oro, Northern Mindanao, Philippines Neksjob Full time

    About UsNeksjob is a leading provider of customer service solutions, and we are seeking a highly skilled Customer Service Representative to join our team at Site 17.Salary and BenefitsWe offer a competitive salary of $17,000 per month, plus allowances, paid training, and opportunities for career development and advancement. Our employees also receive monthly...