Customer Service and Support Specialist

15 hours ago


Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing And Business Consulting Full time
Job Summary

We are seeking a highly motivated and professional individual to join our team as a Customer Service and Support Specialist.

About the Role

This role requires excellent communication skills, a strong problem-solving mindset, and the ability to work collaboratively in a fast-paced environment. The successful candidate will be responsible for providing exceptional service to customers, handling inquiries, resolving complaints, and ensuring customer satisfaction.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, or live chat.
  • Provide accurate information regarding products, services, and company policies.
  • Address and resolve customer complaints or issues in a professional manner.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Process orders, returns, and exchanges in accordance with company guidelines.
  • Ensure all customer interactions are documented accurately in the system.
  • Collaborate with other departments to resolve customer concerns.
  • Meet or exceed performance goals, including response time and customer satisfaction metrics.
Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle difficult situations with professionalism and patience.
  • Proficiency in Microsoft Office Suite and customer service software.
Salary and Benefits:

$45,000 - $60,000 per year, depending on experience. Our competitive salary and benefits package includes opportunities for professional development and career growth, as well as a supportive and inclusive work culture.

Work Environment:

The ideal candidate will be able to work in an office-based or remote environment, depending on company requirements. This is a fast-paced, team-oriented environment that requires flexibility and adaptability.



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