Customer Support Associate

1 month ago


Cagayan de Oro, Northern Mindanao, Philippines Gratitude Philippines Full time

Gratitude Philippines is seeking a highly skilled and enthusiastic Customer Support Associate to join our team in Cagayan De Oro. As a key member of our operations, you will play a crucial role in providing exceptional customer service and support to our clients.

About Us

We are a leading provider of customer-centric solutions that cater to the needs of various industries. Our mission is to deliver outstanding results while fostering a culture of empathy, understanding, and collaboration.

Job Overview

This position is responsible for handling customer inquiries, resolving issues, and ensuring overall customer satisfaction. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Analyze customer concerns and provide personalized solutions to resolve issues
  • Work closely with internal teams to ensure seamless communication and collaboration
  • Maintain accurate records of customer interactions and feedback
Requirements
  • A minimum of 18 years old
  • A high school graduate (old curriculum) or senior high school graduate (new curriculum)
  • Above-average English communication skills
  • Good computer navigational skills on multiple systems
  • Typing speed of 25-30 WPM
Benefits

We offer a competitive salary package ranging from PHP 15,000 to PHP 16,850 per month, depending on experience. Additionally, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real impact in our customers' lives.

Please note that this position requires working on-site in Cagayan De Oro.



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