Help Desk Specialist

3 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱120,000 - ₱180,000
Job Title: Technical Support Representative

This role requires an individual with exceptional problem-solving skills and the ability to work independently. The ideal candidate will have a reliable internet connection and be proficient in Google Suite, Microsoft Suite, and CRM systems.

Key Responsibilities:
  • Manage support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively with customers to address their needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.
Qualifications:
  • Minimum 150 Mbps internet speed and remote setup.
  • Experience in technical support, preferably remote.
  • Strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.
  • Attention to detail, problem-solving abilities, and a team-player mindset.
Benefits:
  • Remote work opportunities
  • Paid Time Off
  • Opportunities for growth and promotion
Requirements:
  • Reliable internet connection
  • Independent work environment
  • Excellent communication and problem-solving skills

The salary range is competitive, depending on experience.

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