
Help Desk Professional
2 days ago
Our mission is to deliver exceptional user experiences through our scalable and secure digital solutions.
We are seeking a Customer Support Specialist to assist users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.
Key Responsibilities- Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
- Troubleshoot and resolve technical or account-related issues
- Use translation tools effectively to support non-English speaking users
- Provide clear instructions and solutions in a friendly, patient, and professional manner
- Escalate complex issues to the appropriate technical teams when needed
- Accurately log customer interactions and feedback for quality and improvement
- Collaborate with teammates across time zones to maintain seamless 24/7 support
- At least 1 year of experience in customer or technical support (remote or on-site)
- Fluent in English (written and verbal); additional languages are a plus
- Willing and available to work in rotating shifts, including weekends and holidays
- Confident using and switching between support systems and translation functionalities
- Strong problem-solving skills and a calm approach under pressure
- Reliable internet connection and a distraction-free work environment
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