Help Desk Expert

2 days ago


Tarlac City, Central Luzon, Philippines beBeeSkill Full time ₱12,000 - ₱18,000
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team.

As a key member of our support team, you will be responsible for providing top-notch customer service to our clients worldwide.

  • Key Responsibilities:
  • Act as the primary point of contact for client inquiries via chat, email and phone
  • Resolve support tickets from initiation to closure
  • Evaluate issues and escalate to subject matter experts when necessary
  • Update knowledge bases (FAQs, user guides) based on recurring issues and product updates
  • Review and refine AI Bot responses to enhance support function performance

Essential Skills and Qualifications:

  • Ticket Management: Log, track and resolve customer tickets efficiently, ensuring seamless hand-offs for complex cases
  • Problem Solving: Diagnose and fix issues, implementing changes based on client feedback
  • Communication: Strong written and verbal communication skills
  • Teamwork: Familiarity with CRM systems and support platforms

What We Offer:

Competitive compensation package, opportunities for growth and development, and a dynamic work environment.


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