Blended Customer Experience Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱960,000 - ₱1,240,000

Customer Service Expert Wanted for Blended Campaign

About the Job

We are looking for skilled and knowledgeable customer service professionals to join our team. As a key member of our close-knit customer experience team, you will be responsible for providing accurate, concise information in a professional and personable manner while maintaining up-to-date knowledge of our product range.

The ideal candidate will have excellent verbal and written communication skills, a positive can-do attitude, and a professional and personable demeanor. Proficiency with Microsoft Office products and experience communicating with customers over email, web chat, and phones are also essential.

In this role, you will work closely with clients to provide exceptional customer experiences, respond to customer queries through live chat, email, and phone calls, and accurately document each customer interaction.

Requirements
  • Experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency with technology, including CRM software and cloud-based tools

Benefits

  • Opportunity to work on a blended campaign with a global company
  • Chance to develop your skills and knowledge in customer service and technology
  • Flexible working arrangements, including remote work options
  • A dynamic and supportive team environment
What to Expect
  • Pure email - non-voice task or blended (email, chat, and voice)
  • Work from home
  • Final interview with the client
  • One-week training specific to the queue you will be supporting
  • Minimal supervision from QA Lead and CSM
  • Comfortable with direct client interactions
  • Open to work on opportunities and direct feedback from clients
  • Two to three months project-based employment
Why Work With Us?

We value innovation, leverage cutting-edge technology, and prioritize customer experiences. Our collaborative culture and continuous learning opportunities make us an attractive workplace for professionals who want to make a difference in their careers and in the lives of our clients and their customers.

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