Help Desk Representative

3 days ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,545,000
Job Overview

This role offers an opportunity to work in a dynamic organization, serving as the primary point of contact for customers via phone.

You will be responsible for providing exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.

Maintaining a thorough understanding of products, services, and policies is essential to effectively assist customers.

Accurately documenting customer interactions and transactions across all tools/platforms is also crucial.

Collaborating with other departments to resolve customer issues and escalating complex problems as necessary.

Strive to exceed customer satisfaction goals and performance metrics.

Continuously seeking opportunities to improve the customer experience and streamline processes.

Staying updated on product knowledge and industry trends to better assist customers.

This role requires strong communication skills, good interpersonal skills, and ability to work within defined hours of operation with flexibility needed on weekends and holidays.

Key Responsibilities
  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service
  • Maintain accurate records of customer interactions
  • Collaborate with other departments
Requirements
  • High School Diploma or equivalent
  • Good communication skills
  • Ability to work within defined hours of operation
What's In It For You?
  • Paid Training
  • HMO and Group Life Insurance
  • Paid Time Off
  • Referral Program
  • Career Advancement

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