Customer Experience Representative

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $10,920 - $11,760
Remote Customer Service JobAre you looking for a stable remote job in customer service? We have a job opening for a customer service agent who can handle calls, emails, and chats.Job Description:We are seeking a customer service representative to join our team. As a customer service agent, you will be responsible for handling inbound calls, emails, and chats from customers. Your main goal is to provide exceptional customer service and boost website sales conversion by offering a pleasant visitor experience and assisting with navigation.Responsibilities:
  • Handle customer inquiries via phone, email, and chat
  • Convert customer calls into sales by providing excellent customer service
  • Protect company and customer information
  • Collaborate with the team to achieve individual and team goals
  • Continuously update your knowledge through training and self-learning
Requirements:
  • At least two years of customer service experience for English-speaking clients, preferably in e-commerce
  • Excellent communication and active listening skills
  • Proficiency in CRM software, especially Shopify
  • Strong multitasking and time management skills
  • Genuine care for customers
Benefits:
  • Fully remote work environment
  • Pandemic-proof job with weekly pay, paid breaks, and training
  • Paid time off and HMO coverage up to $50/month
  • Career growth opportunities and performance reviews
What We Offer:
  • A supportive team environment
  • Ongoing training and development opportunities
  • The chance to make a real difference in customers' lives

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