Customer Experience Representative

1 day ago

Makati City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱4,200,000 - ₱6,000,000

Job Title: Customer Experience Representative

Customer Experience Representative
  • Support customers via direct chat or phone, responding to all messages within the agreed Service Level Agreement (SLA).
  • Review campaigns in a timely manner and follow all guidelines and protocols.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.

Key Responsibilities:

  • Handle customer inquiries and resolve queries in a holistic manner.
  • Actively engage with new customers to facilitate their onboarding process.
  • Offer comprehensive solutions to customer queries and provide excellent customer service.

Requirements:

  • Relevant Experience: 1-2 years of Customer Service experience.
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Team Player: Collaborative mindset with the ability to work effectively in a team.
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously.

Preferred Qualifications:

  • Experience with CRM/account management software, familiarity with CRM tools to manage customer interactions and data effectively.
  • Aware of Muslim community nuances/challenges, understanding cultural and community dynamics that may affect our customers' experiences.
  • Strong communication skills, communicating complex information in a user-friendly manner.

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