Customer Experience Ambassador

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱25,000
Customer Service Role

We are seeking a skilled and dedicated individual to join our team as a Customer Service Representative. This is an exciting opportunity to provide exceptional customer service, handle phone inquiries, and ensure seamless customer experiences.

About the Job

This role involves answering incoming calls, responding to customer inquiries, taking accurate orders, and documenting all interactions in our system. You will work closely with fellow representatives and team leaders to foster smooth operations and deliver outstanding service.

Key Responsibilities
  • Answer incoming calls promptly and professionally, assisting customers with placing orders and addressing inquiries.
  • Utilize CRM software to input customer orders accurately and efficiently.
  • Inform customers about promotions, discounts, and special offers to help them make informed purchasing decisions.
  • Follow established scripts and guidelines to maintain consistency in communication and ensure high standards of service.
  • Document all customer interactions and order details for future reference and tracking purposes.
Requirements

To succeed in this role, you will need:

  • Excellent phone etiquette and a professional demeanor on the phone.
  • At least 6 months to 1 year of experience in customer service or order-taking.
  • A strong ability to multitask and juggle multiple responsibilities at once.
  • Comfortable using digital tools, including phone systems and CRM software.
  • A proactive and results-driven attitude, with a focus on delivering exceptional customer experiences.
  • An ability to work effectively in a fast-paced team environment.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team values collaboration, impact, passion, and transparency, and we strive to create a positive and inclusive workplace culture.

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