
Customer Experience Representative
2 days ago
Position: Customer Experience Representative
Location: Onsite – Mandaluyong
Schedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)
Employment Type: Full-Time
Why You'll Love Working Here:
- Fixed weekends off
- Collaborative and supportive team culture
- Office is near transport, food spots, and malls
- Daytime schedule – no night shifts
Are you great at simplifying technical details and making customers feel supported every step of the way? Join VoltX Energy and be the go-to person who helps customers understand their projects with confidence and ease.
What You'll Do
- Handle customer concerns, from refunds and cancellations to technical support, via calls and emails
- Translate technical jargon into clear, simple explanations
- Keep customers updated by tracking progress in our CRM (HubSpot)
- Solve what you can and escalate complex issues to the right team
- Record everything accurately to ensure smooth handovers
What We're Looking For
- 2+ years of customer service/contact center experience
- Strong English communication skills—written and spoken
- Ability to make technical concepts simple and customer-friendly
- CRM experience (HubSpot, Salesforce, or similar)
- Patient, detail-oriented, and able to manage multiple interactions with ease
Nice to Have
- Experience with Australian, US, or UK-based companies
- Background in project-based industries (telecom, construction, logistics)
- Interest in renewable energy or tech products
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