Technical Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱300,000
Product Support Role

As a Product Support Associate, you will be responsible for handling customer calls and providing exceptional support experience.

Key Responsibilities:
  • Achieve productivity targets, quality standards, sales goals, revenue objectives, average handle time, schedule adherence, service request closures and quality measures.
  • Configure and troubleshoot basic domain name errors and associated products.
  • Utilize proprietary tools effectively, reporting faults to the helpdesk or supervisors as soon as possible.
  • Access, use or disclose customer information only when necessary to perform duties.
  • Discuss call monitoring feedback with supervisor to improve performance.
Requirements:
  • Must have at least 1 year Customer Service and Technical Support experience.
  • Must have at least 1 year Sales experience related to cross-selling and upselling.
  • Must have a basic understanding of internet principles, terminology and functionality.
  • Preferably with knowledge in web hosting.
  • Can work on permanent graveyard shift schedule.

We are a leading web technology company serving millions of customers globally. Our culture is built around diversity and inclusion, fostering a sense of belonging among our employees. We prioritize their physical and mental health by offering competitive benefits.

We offer a family-friendly environment, with programs that promote unity and provide opportunities for growth and development. We also offer a punctuality bonus, generous vacation policy, and more.

Our team is passionate about helping employees learn new skills, take on new challenges, and grow professionally. Unfold your career potential with us.

  • Chief Technical Support Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeIT Specialist Full time $68,000 - $79,000

    Key IT RoleThis position focuses on delivering high-quality technical support to employees, ensuring seamless collaboration between teams and facilitating the efficient operation of enterprise systems.The ideal candidate will possess strong problem-solving skills, be proficient in managing complex IT operations, and have excellent communication abilities to...

  • Technical Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time $45,000 - $75,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. This role will provide technical and documentation support for ongoing engineering projects, working closely with the team to prepare drawings, diagrams, and organized documentation that ensure smooth project execution.Responsibilities:Create...

  • Technical Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱3,000,000 - ₱4,500,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.This is a critical role that requires technical expertise, problem-solving skills, and excellent communication abilities. The successful candidate will be responsible for providing advanced technical support to resolve escalated issues from Level 1...

  • Technical Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱3,500 - ₱5,000

    Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As the first point of contact for customers, you will be responsible for delivering exceptional assistance, resolving technical issues, and ensuring a positive experience with our products and services.Main Responsibilities:Respond...

  • Technical Support

    2 weeks ago

    Cebu City, Central Visayas, Philippines CodeLikeUs Technologies, Inc. Full time $104,000 - $130,878 per year

    Role DescriptionThis is a full-time on-site role for a Technical Support Specialist at CodeLikeUs Technologies, Inc. located in Cebu. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, resolving technical issues, and troubleshooting hardware problems. They will also collaborate with...

  • Technical Support Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

    Job OverviewWe are seeking skilled and customer-focused technical support specialists to provide expert assistance and troubleshooting support for clients across industries.Key ResponsibilitiesRespond to inbound technical support requests via phone, chat, or email.Diagnose and troubleshoot hardware, software, and network issues.Guide customers through...

  • Technical Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱5,000,000 - ₱7,000,000

    Job SummaryWe are seeking a skilled and experienced Support Specialist to join our team. As a key member, you will be responsible for resolving customer support tickets in a timely manner.Key Responsibilities:Provide expert technical support via various communication channels.Troubleshoot complex technical issues across multiple platforms.Collaborate with...

  • Remote Technical Support Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time $7,200 - $9,000

    Technical Support Specialist PositionA highly skilled Technical Support Specialist is needed to provide remote technical assistance and troubleshooting across various platforms. The ideal candidate should have a solid understanding of cloud platforms, scripting, and IT ticketing systems.Provide technical support for Microsoft 365 and Google Workspace...

  • Technical Support Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines Wipro Full time ₱170,000 - ₱200,000 per year

    Wipro is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱17,000 - ₱20,000 per month

  • Technical Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeetechnical Full time ₱400,000 - ₱800,000

    About the RoleThis is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our support function, you will play a vital role in delivering exceptional customer experiences and driving business success.The successful candidate will be responsible for providing timely and effective technical assistance to customers,...