Remote Client Advocate and Relationship Manager

1 day ago


Tarlac City, Central Luzon, Philippines beBeeCustomerSuccess Full time $50,000 - $70,000
Customer Success Specialist for a Purchasing Platform

This role is ideal for someone who excels in customer support, account management, and remote interaction with diverse clients. The successful candidate will be responsible for day-to-day account management, client communications, and overall customer satisfaction for low-touch and mid-tier clients.

Key Responsibilities:

  • Conduct proactive outreach to ensure clients are fully functional on our platform.
  • Manage communications and account needs for lower-tier and less complex accounts.
  • Support onboarding for new clients, including account setup and introductory training.
  • Collaborate with Customer Success Managers to address client needs and promote engagement.
  • Monitor platform usage and identify improvement opportunities.
  • Prepare quarterly business review presentations and assist in creating Google Slide/PowerPoint decks.

Qualifications:

  • Proven experience in customer support, account management, or a similar role.
  • Strong organizational skills with a detail-oriented approach.
  • Excellent communication and interpersonal skills.
  • Proficiency with CRM software and Google Workspace, and Microsoft Office.
  • Familiarity with data analysis tools is a plus.
  • Ability to work collaboratively in a remote, team-oriented environment across time zones.

What We Offer:

  • A dynamic and supportive remote team environment.
  • Opportunities for growth and professional development.
  • A competitive compensation package.


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