Senior Client Advocate

23 hours ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱3,500 - ₱4,500

About Volopay

We are a Y Combinator-backed start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform.

Our mission is to empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations.

We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager to ensure exceptional service delivery to our clients.

As the Customer Success Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members.

Key Responsibilities:
  • Own overall relationship with assigned clients from Australia, which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
  • Work in the Australian time zone, and handle key accounts
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Stay up-to-date on product development and the latest releases
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Keeping up on trends, changes, and competitor actions that might affect the client
  • Bring in new ideas and craft approaches to delight our customers
Skills & Requirements:
  • 1 to 2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies
  • Significant experience in a customer-facing role. (SaaS & Fintech industry would be beneficial)
  • Proactive on how to solve problems or improve processes within the company
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management
  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary)
  • Strong interpersonal skills and an ability to build rapport with customers
  • You have a passion for start-ups or dynamic environments

  • Strategic Client Advocate

    21 hours ago

    Tarlac City, Central Luzon, Philippines beBeeClient Full time $60,000 - $80,000

    Job TitleWe are seeking a seasoned professional to excel in the role of Client Advocate, fostering strong relationships and driving revenue growth with high-net-worth clients. This position involves proactively identifying opportunities for service enhancements and strategically nurturing client relationships.Key ResponsibilitiesConduct outbound sales calls...

  • Senior Client Experience Specialist

    21 hours ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time $40,000 - $60,000

    Customer Success AdvocateWe're seeking a Customer Success Advocate to deliver exceptional client experiences and build meaningful connections.You'll interact with customers to understand their needs and preferences, providing timely and professional service.Collaborate with internal teams to handle customer inquiries and resolve complaints regarding our...

  • Client Success Advocate

    21 hours ago

    Cebu City, Central Visayas, Philippines beBeeRetention Full time ₱380,000 - ₱420,000

    Job Title: Client Success AdvocateWe are seeking a skilled Client Success Advocate to join our team. As a Client Success Advocate, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.This role requires a strong leader who can foster collaborative relationships with clients, develop...

  • Dedicated Client Advocate

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeClientSuccess Full time $60,000 - $75,000

    Client Success RoleWe are looking for a dedicated Client Success Specialist to join our team. This individual will be responsible for managing daily communications with our largest client, ensuring consistent high-quality support that strengthens relationships and drives retention.The successful candidate will work closely with the Enterprise Client Success...

  • Client Advocate

    19 hours ago

    Cebu City, Central Visayas, Philippines beBeeClientAdvocate Full time ₱300,000 - ₱500,000

    Key ResponsibilitiesWe strive to deliver an exceptional customer experience by promptly responding to inquiries and resolving issues. Our goal is to become a trusted partner for our clients, providing expert support and guidance.The Role: Client AdvocateDevelop strong relationships with clients through proactive communication and issue resolutionAnalyze...

  • Client Advocate

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeAdvocate Full time $60,000 - $80,000

    Role Overview:">">We are seeking a Client Advocate to join our team.">">This role will be responsible for managing incoming applications, reviewing legal documentation, communicating with attorneys, and guiding clients through each step of the funding process.">Key Responsibilities:">Case Management">The ideal candidate will have strong communication skills,...

  • Client Relationship Manager

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeGrowth Full time ₱1,500,000 - ₱2,000,000

    As a Portfolio Growth Specialist, you will be responsible for overseeing the success of a diverse group of clients, driving product adoption and revenue growth through strategic guidance and strong relationships.Key Responsibilities:Manage a portfolio of 30–100 clients to drive adoption, lead renewal negotiations, and meet business objectives.Establish and...

  • Client Support Advocate

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

    Job TitleCustomer Service RepresentativeJob SummaryWe are seeking a friendly and reliable customer service representative to support our clients in a BPO contact center.The ideal candidate will have excellent communication skills, be able to multitask, and work effectively in a fast-paced environment.ResponsibilitiesHandle inbound calls, emails, or chats...

  • Enterprise Account Client Advocate

    20 hours ago

    Tarlac City, Central Luzon, Philippines beBeeclient Full time ₱800 - ₱1,300

    Job SummaryThe Client Success Specialist for Enterprise Accounts plays a vital role in delivering exceptional support to our most valued clients. This position requires a proactive approach, ensuring consistent and high-quality interactions that foster strong relationships and drive client retention.This specialist will be responsible for managing daily...

  • Senior Client Advocate for Personal Injury Claims

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeCase Full time $45,000 - $60,000

    Personal Injury Case Manager RoleAs a professional case manager, you will serve as the primary liaison between clients and their legal representatives. Your key responsibilities will involve overseeing a pipeline of incoming pre-settlement funding applications, communicating with clients, attorneys, and medical providers to collect case details and...